At Akshaliya, customer satisfaction is important to us. However, due to the nature of our products, we follow a strict No Return & No Refund policy.
❌ NO RETURNS
Products once delivered cannot be returned under any circumstances.
❌ NO REFUNDS
Refunds will NOT be issued for:
- Wrong product ordered
- Change of mind
- Delayed delivery
- Color variation
- Non-damaged products
✅ ✔️ Replacement Policy (Only for Damaged Package)
We offer replacement only, not refund, and only in case of:
1. Damaged Product Upon Delivery
To qualify for replacement:
- You MUST record a full unboxing video starting from:
- Showing the sealed package
- Opening the package
- Showing the damaged product
- Video must be clear, unedited, and continuous.
- You must contact us within 24 hours of delivery.
Without a proper unboxing video, no replacement will be provided.
2. Replacement Conditions
Replacement will be approved only if:
- Product damage is visible in the unboxing video
- Package is opened in front of camera
- Damage is not caused after delivery
- Request is made within the allowed time
3. Items Not Eligible for Replacement
- Physical damage after delivery
- Normal wear and tear
- Missing unboxing video
- No proof of damage
- Claims made after 24 hours
4. How to Request Replacement
Email us at: [your support email] with:
- Order ID
- Unboxing video
- Photos of damaged product
- Reason for replacement
5. Replacement Timeline
After approval:
Replacement will be dispatched within 3–5 business days.