1. Order Processing Time
- Orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Timeline
Delivery time depends on your location:
- Metro Cities: 3–5 business days
- Non-Metro Cities: 5–7 business days
- Remote Areas: 7–10 business days
Shipping delays may occur due to weather, festivals, or courier issues.
3. Shipping Charges
Shipping charges (if applicable) will be calculated at checkout based on location and order weight.
4. Order Tracking
Once shipped, you will receive a tracking number via email/SMS.
5. Incorrect Address
Akshaliya is not responsible for delayed or failed deliveries due to:
- Incorrect or incomplete address
- Wrong phone number
- Unreachable contact
Reattempt charges may apply depending on the courier.
6. Damaged Package
If your package arrives damaged, you must:
- Record a full unboxing video from start to end
- Contact us within 24 hours of delivery
- Share video proof and images
Only replacement is offered for valid cases.